Refund & Returns Policy
Our returns policy is in addition to the statutory consumer guarantees provided under Australian Consumer Law, which includes the Competition and Consumer Act 2010 (Cth), and the Australian Consumer Law and Fair Trading Act 2012 (NSW).
Returns, Exchanges and Refunds
We will not provide refunds, exchanges or accept the return of medicinal products under any circumstances.
Please read all descriptions, ingredient lists and warnings for the product before purchasing.
If you are unhappy with any prescription medication or can no longer continue to use your prescription medication, you must raise this matter with your prescriber.
We will provide you with an exchange or refund for items, other than medicinal products, where:
1. The item is faulty;
2. The item is significantly different to those shown or described to you;
3. The item is not fit for its intended purpose;
4. The item is unsafe; and
5. You can present your Florae Dispensary receipt or online tax invoice
Please note that valid proof of purchase (receipt or online tax invoice) is required to be provided to us in order for you to receive the refund.
If a refund is required it will be provided in the same form as the original payment only.
Under the Australian Consumer Law, consumers do not have a right to return an item to us if they:
1. Changed their mind
2. Ordered the wrong product
3. Found the product cheaper elsewhere
4. Found a better product elsewhere
5. Were aware of a fault before buying the products
6. Damaged the product by misusing it
7. Encountered problems caused by usual wear and tear
Returns Process
To initiate a return email us info@floredispensary.com within 24 hours of receiving the item(s).
We will provide a you form to fill out, and may request pictures.
We will then advise you further regarding the returning of the item(s), if applicable.
When returning items provide the tracking details for the secure return of the item(s).
Customers must report faults promptly, and failure to do so may affect the resolution process.
Dispatch & Delivery Policy
Your order will be delivered to your address and may require signature and identification upon receipt.
If an item has not been delivered, please inform us as soon as possible and we will investigate the issue.
Please allow up to 5 business days from approval of your order for it to arrive before contacting us.
If we become aware of delays with delivery of your order, we will contact you as soon as possible.
We are not responsible for incorrect delivery addresses. If an item is undeliverable, you will be responsible for delivery costs associated with any attempts to re-deliver to the item(s) to you.
Shipping costs will not be refunded.
If an item is damaged, incorrect or faulty, you must contact us within 24 hours of delivery.
You must observe the directions given to you by us regarding returns of damaged, incorrect or faulty items.
Cancellation
To cancel an online order, contact us promptly at info@floraedispensary.com. We will attempt to cancel your order, however it may not be possible if the order has already been processed or dispatched.